Privacy Policy | Halls Head Dog Servi

Halls Head Dog Services
Last updated: 10/04/2026

Halls Head Dog Services respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 where applicable.

1. What Information We Collect

We may collect personal information including:

Name, phone number, and email address
Residential or service address (for pick-up/drop-off)
Emergency contact details
Booking and service history
Payment and billing information
Communications with us (email, forms, messages)
Information about your dog, including:
- health, vaccination status, medications
- behaviour and temperament
- dietary requirements
- veterinary details

2. How We Collect Information

We collect information:

Directly from you (forms, bookings, messages)
Through our website (hosted on Wix)
Through our booking system (Scritches)
During service delivery
Through cookies and analytics tools on our website

3. Why We Collect Your Information

We use your information to:

Manage enquiries and bookings
Provide safe and appropriate care for your dog
Communicate with you about your dog and bookings
Process payments and send invoices
Maintain safety and emergency procedures
Improve our services and systems
Comply with legal obligations

4. Payments (Stripe)

Payments may be processed securely via Stripe.

We do not store full credit card details
Payment information is handled directly by Stripe under their own privacy and security policies
Stripe may process data overseas

5. Booking Platform (Scritches)

We use Scritches to manage:

bookings
client and pet profiles
forms and service records
invoices and communications

Information you provide may be stored and processed within this platform.

6. Website, Cookies & Analytics

Our website (via Wix) may collect:

IP address
browser/device data
pages visited
general usage data

This helps us:

improve website performance
understand visitor behaviour
enhance user experience

You can manage cookies via your browser settings.

7. Marketing Communications

We may use email or SMS marketing tools in the future.

We will only send marketing communications:

with your consent, or
where permitted under the Spam Act 2003

All marketing messages will:

clearly identify us
include an option to unsubscribe

You can opt out at any time.

8. Disclosure of Information

We may share your information with:

service providers (Wix, Scritches, Stripe, IT systems)
veterinarians or emergency contacts if required
professional advisers (accounting, legal, insurance)
authorities where required by law

We do not sell your personal information.

9. Overseas Data Storage

Due to the use of third-party platforms, your information may be stored or processed outside Australia.

This may include:

United States
Europe
other jurisdictions used by our service providers

By using our services, you acknowledge this.

10. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

However, no system is completely secure.

11. Access and Correction

You may request access to or correction of your personal information at any time.

12. Complaints

If you have concerns about your privacy, please contact us.

We will respond within a reasonable time.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

Halls Head Dog Services
Email: hallsheaddogservices@gmail.com
Phone: 0434533981